Nautilus Features
for the Better Communication

Cloud Phone Features

We got the best features for your business.
Music on Hold

Caller can enjoy music while on hold.

Auto Attendant

Interactive Voice Response (IVR) look more professional

Cloud PBX

Access phone anywhere in the world as long as you are connected to internet.

3 in 1 Platforms

Stay connected to your client and colleagues with IP Phone, Soft Phone and Mobile Application

Call Conferencing

Make it a collaborative conversation by hosting a total of up to 3 people on the same live call. If more than 3 people, can be arrange with extra Voice Channel Subscription.

Business Hour

Set customized schedules to confirm exactly when each of your numbers are available to receive calls.

Call Recording

Review call recordings to help confirm details, monitor quality, and guide training sessions.

Call Queuing

Give inbound callers the option to remain on hold until one of the staffs is available to talk

Call Forwarding

Forward calls to external numbers.

Call Logs

Receiving Call Logs on daily basis via email or access it at anytime via client portal.

Ring Groups

Route calls to teams grouped by department, location, skill, language or any other trait you’d like.

Hunt Group

Create departments are filter the calls.

Voicemail

Get Voicemail Mail when you’re not on desk and send it to your email.

Do Not Disturb

Need quiet time use DND

Extension Dialling

Call colleagues with their extensions no matter where they are.

Blacklist Numbers

Eliminate spam callers and bots so you can focus more on the conversations your business cares about.

Forward-to-Phone

Stay in touch even when you are out of office, by forwarding calls to your mobile device.

Contact Centre Features

We got the best features for your business.
Warm Transfer

Give your teammates the option to quickly speak to one another before transferring a live call.

Call Monitoring

Accelerate employee training and boost quality assurance by listening in on live calls

Call Queuing

Give inbound callers the option to remain on hold until one of the staffs is available to talk

Call Whispering

Secretly speak to teammates while they are on a live call so you can provide timely advice.

Call Barging

Supervisor listen and barge into live calls regardless of the location of the agents.

Call Centre Analytics

Keep track of key performance indicators like wait time, missed call rate, call volume, and more.

Toll-Free Numbers

Create toll-free numbers in Singapore.

International Numbers

Claim local numbers for your business in different countries — even if the team works a continent away.

Ring on Speakers

Reduce your missed call rate by ensuring all inbound calls ring loud and clear in the workspace.

Shared Contacts

Create and share selected contacts with your team so everyone can follow the conversation.

Tags

Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.

Click-to-Dial

Save minutes every day with the power to launch calls with a single click.

Call Recording

Review call recordings to help confirm details, monitor quality, and guide training sessions.

Skill-Based Routing

Route calls to teammates grouped by shared skills like a linguistic or technical specialty.

Call Routing

Direct calls to the correct teammates every time by customizing distribution and ring rules.

Real-Time Dashboard

Gain a real-time perspective of team activity so you can shift resources and optimize productivity.

After-Call Work

Give staff time after every call to quickly tag, assign, and prepare for the next conversation.

Advanced Features

We got the best features for your business.
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Extend the Support

Integrate with hundreds of tools such as CRM, Contact book management, workforce management and agent productivity.

Omni-Channel Module

Agents will be able to easily manage all the interactions, coming from several channels, inside a single Omni channel Desktop interface. Voice, E-mail, Web Chat, WhatsApp, WeChat, SMS, Facebook, Twitter and other social media platforms.

Live chat and embedded support

Customer can have quick access to a real person via Live Chat. Putting support directly into the website or mobile app.

Auto-Dialer Module

Maximise your Telemarketing Agents talk time using the Preview, Power, Progressive or Predictive dialling.

CRM Integrations

Integrates with your CRM and Helpdesk tools to keep all conversations connected.

Start Your Cloud Experience Today!

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